Legal & Support

Privacy Policy

How personal information is collected, used, protected, and handled when you use our website or services.

1. Information we collect

When you request a quote, send a message, book a service, or arrange a delivery, we may collect information such as your name, address, email, phone number, company, shipment details, and transaction information.

When you browse the website, technical information such as your IP address, browser, device, and operating system may be received automatically. Marketing messages are sent only where permitted and with the required consent.

2. Consent and withdrawal

Information provided for a transaction or service request is used for that purpose. Where information is requested for an additional purpose, we will seek consent when required. You may withdraw consent by contacting us by email or at our New Delhi address, subject to legal and operational requirements.

3. Disclosure

We may disclose personal information when required by law, to protect legal rights, or when necessary to provide a requested logistics service through authorized providers.

4. Payments

Where online payment through Razorpay is offered, payment information is processed by the payment provider under its security and privacy terms. Payment-card handling is subject to applicable PCI-DSS requirements.

5. Third-party services

Service providers process information only as needed for their role and may operate in other jurisdictions. Their own privacy policies apply when you use their websites, payment services, or other external tools.

6. Security

We take reasonable administrative and technical precautions intended to protect personal information from inappropriate loss, misuse, access, disclosure, alteration, or destruction.

7. Cookies

Cookies and similar technologies may be used to maintain sessions, operate the website, and understand performance. They are not intended to identify you on unrelated websites.

8. Age of consent

By using the website, you represent that you have reached the age of majority where you live or have the authority required to permit a dependent to use the website.

9. Policy changes

We may update this policy from time to time. Material changes may be identified on this page so you can understand what information is collected and how it is used or disclosed.

10. Privacy questions and requests

To request access, correction, amendment, or deletion of personal information, or to ask a privacy question, contact info@transxpressworldwide.com or write to WZ-76B, Nangli Zalib, B-1 Janakpuri, New Delhi 110058, India.

Questions?

Contact our team if you need clarification about a policy or a specific shipment.

info@transxpressworldwide.com